Shipping Policy
At LUSSERA, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Portugal (mainland) | 5–10 business days |
| Europe (EU) | 7–15 business days |
| Rest of the World | 10–25 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on eligible orders as indicated on the product page.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
5. Customs & Import Duties
For orders shipped outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at thelusseras@gmail.com or via WhatsApp at +351 933 902 289 and we will investigate the issue promptly.
7. Contact Us
For any shipping-related questions, please reach out to our support team:
- 📧 Email: suporte@thelussera.com
- 📞 WhatsApp: +351 933 902 289
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (WET)