Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add your favourite items to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us at suporte@thelussera.com as soon as possible. We'll do our best to help, but we cannot guarantee changes once the order has been processed.

Shipping

How long does delivery take?
Orders are typically delivered within 7–14 business days for Europe. You will receive a tracking number once your order has been shipped.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times may vary depending on your location.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition. Please contact us at suporte@thelussera.com to initiate a return.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Products

How do I find the right size?
Each product page includes a size guide to help you find the perfect fit. If you're unsure, feel free to contact us.

Are the colours accurate?
We do our best to display colours as accurately as possible, but slight variations may occur due to screen settings.

Contact

How can I reach you?
You can contact us at suporte@thelussera.com. We respond within 24–48 hours on business days.