CONTACT US

We'd love to hear from you! Whether you have a question about your order, need sizing advice, or just want to say hello — we're here to help.

📧 Support Email

• Email: ivandomingosgamer@gmail.com
• Response Time: We reply to all messages within 24–48 business hours.

📞 WhatsApp & Customer Support

• Number: +351 933 902 289 (national mobile network)
• Hours: Monday–Friday, 9:00 AM – 6:00 PM (Lisbon time / WET)

🪪 Legal Seller Information In compliance with Article 4 of Decree-Law No. 24/2014:

• Operator: Domingos Gongo
• Brand: LUSSERA
• NIF (Tax Identification Number): 317848933
• Address / Returns: Rua Professor Doutor João Carvalho, Real, 4700-289 Braga, Portugal

We are closed on weekends and Portuguese public holidays.

⚖️ Complaints & Dispute Resolution

Electronic Complaints Book To file a formal complaint with the Portuguese Government's official platform:

• www.livroreclamacoes.pt

Alternative Dispute Resolution (ADR) For consumer disputes, the competent entity for our area is:

• CIAB – Consumer Information, Mediation and Arbitration Centre
• Website: www.ciab.pt