Terms of Service
Last updated: August 2026
Welcome to LUSSERA. By accessing or using our website thelussera.com, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. About Us
Brand: LUSSERA
Owner: Domingos Gongo
NIF: 317848933
Address: Rua Professor Doutor João Carvalho, Real, 4700-289 Braga, Portugal
Email: suporte@thelussera.com
Phone / WhatsApp: +351 933 902 289
2. Acceptance of Terms
By browsing or purchasing from LUSSERA, you confirm that you are at least 18 years old and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.
3. Products & Pricing
We reserve the right to modify product descriptions, images, and prices at any time without prior notice. All prices are displayed in Euros (€) and include applicable taxes unless stated otherwise. We make every effort to ensure accuracy, but errors may occur. In the event of a pricing error, we will contact you before processing your order.
4. Orders & Payment
By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or decline any order. Payment must be completed at checkout. We accept the payment methods displayed on our website. All transactions are processed securely.
5. Shipping
Orders are processed within 1–3 business days. Delivery times vary by destination. For full details, please refer to our Shipping Policy.
6. Returns & Refunds
You have the right to return items within 14 calendar days of receipt under EU consumer law. For full details, please refer to our Return Policy.
7. Intellectual Property
All content on this website, including images, logos, text, and design, is the property of LUSSERA and may not be reproduced, distributed, or used without prior written permission.
8. Limitation of Liability
LUSSERA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by applicable law.
9. Governing Law
These Terms of Service are governed by the laws of Portugal and the European Union. Any disputes shall be subject to the jurisdiction of the courts of Braga, Portugal.
10. Alternative Dispute Resolution
In accordance with EU Regulation No. 524/2013, consumers may use the EU Online Dispute Resolution platform. We are also associated with CIAB (Consumer Information, Mediation and Arbitration Centre) in Braga for consumer dispute resolution.
11. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the new terms.
12. Contact
For any questions regarding these Terms of Service, please contact us:
📧 suporte@thelussera.com
📞 +351 933 902 289
Monday to Friday, 9:00 AM – 6:00 PM (WET)